Valentines Day

These terms and conditions apply to the use of the website, (the “Website”). By visiting or by placing an order, you confirm that you have read these terms and conditions and agree to be bound by these conditions. If you do not agree to these terms and conditions you must not use this website.

You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.

We may amend these terms and conditions at anytime by updating this page. Please regularly check this page to find the latest version of our terms and conditions. These terms and conditions may from time to time be superseded by legal notices posted on other pages of this site. If you do not wish to accept any new conditions you should not continue to use this Website.

Trading details

The website is operated by Personalised Moments.
Any reference in these terms and conditions to “we” or “us” refers to Personalised Moments.

Telephone number: 0333 050 2917

Opening Hours – Mon-Fri: 9AM-5PM

Ordering from us

1.Product Descriptions

We use our reasonable endeavours to make sure that every product on is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Personalised Moments disclaims all representations and warranties that the content or information on this Website is accurate, complete and up to date.

2.Placing Orders

When placing an order with us we will send you an order acknowledgment by email. This will outline the products you have ordered. Placing an order with us does not constitute our acceptance of your order. Our acceptance will not take place until your order has been despatched. The ‘purchase contract’ therefore takes place between yourself and at the point of despatch whether or not payment has been taken prior to despatch. If you cancel your order or if we have notified you that we cannot accept your order then no ‘purchase contract’ will have been made.  

We may be unable to accept your order if:

– Your chosen goods are not available

– We cannot obtain authorisation for your payment

– If there has been a pricing or product description error

– If you do not meet any eligibility criteria set out in out terms & conditions

– If your order for personalised products contains content which is threatening defamatory, obscene, indecent, seditious, offensive,pornographic, abusive, liable to incite racial hatred, discriminatory,menacing, scandalous, inflammatory, blasphemous, in breach of confidence in breach of privacy or which may cause annoyance or inconvenience

– Due to Licensing Act 2003, we cannot sell alcoholic products to anyone under 18. We may refuse an order or a delivery of alcoholic items at our discretion. By placing an order for alcohol, you confirm that both you and the person the order is set to are aged 18 years or over.


Gift Moments pride themselves on a fast service, therefore any products you order which are personalised are sent to production immediately. Please double check your order on screen before confirming your order and your email acknowledgement to ensure all the details are correct. Unfortunately we cannot refund items where the personalisation has been misspelt due to an error made by yourself.

Once an order goes in to production it cannot be amended or cancelled.


Payments are taken securely through PayPal or our payment gateway provider Stripe and will be taken upon purchase. 

If you are making a payment via a PayPal eCheque we will require this payment to clear before despatching your order (a PayPal eCheque will clear within 7-10 working days) and please note this may affect the original delivery timescale provided.

All major credit and debit cards are accepted including Visa, Mastercard, Maestro, American Express etc. Digital payment services including Paypal, ApplePay and GooglePay.

All prices are inclusive of any applicable taxes, a full breakdown will be shown on the payment invoice or on your basket total before you proceed to checkout. We do not charge any additional fees, but please check with your payment provider before purchasing and if they charge a credit charge fee.


We will deliver the products ordered by you to the address which you have provided as a delivery address during the checkout process. You may send your order to an address different to the billing address if you wish to have your order sent directly to your place of work, a friend or a relative. If any of the details you have given us in your deliver address are incorrect we are not liable for any items. We strongly advise that you use this simple postcode checker to ensure you have the correct postcode and address

PLEASE NOTE: The dispatch day is the day we SEND the item to you in the post, NOT the day it will be delivered

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Some postal addresses in Northern Ireland, some offshore Island and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postage charges.

All items are posted by Second Class Mail unless an additional delivery option has been selected at extra cost.

If you do not receive your items please check with your local sorting office even if you have not received a calling card through your letterbox.

In the event we reproduce an item for you and subsequently the original is returned to us as undeliverable by the courier service, we reserve the right to charge an administration fee of up to 100% of the price of the reproduced product. 

We also reserve the right to wait up to 15 working days from the date of dispatch before taking further action regarding an undeliverable item.

Where possible please check your tracking details for information on the location of your parcel.

6.Postage and Package Charges

Standard delivery is charged at £2.99 per order for delivery within the United Kingdom. Please see our delivery page for more information on expedited delivery costs.

Greeting cards and orders over £40 are eligible for free delivery within the United Kingdom only.

International delivery is charged at £17.95. (Temporarily Suspended)

All delivery charges are inclusive of any applicable VAT.

Amending or cancelling an order

Due to the nature of the products being personalised once an order has been placed it cannot be cancelled or amended. Please double check your order on screen before confirming your order.

Returns and Refunds

We always try to ensure that our products are sent out in a perfect condition. However sometimes due to situations beyond our control for example, if an item gets damaged during the delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours.

I am eligible for a refund or replacement?

You are eliglible for a refund or replacement if your item has arrived faulty/damaged or if you have received the incorrect product ordered.

In the unlikelihood, that the item’s personalisation has an error made by Personalised moments a replacement or a full refund will be issued depending on your preference.

Please ensure all spelling and puncutation is checked before purchasing (how it is entered is how it will appear on the product) as we cannot offer a refund or replacement if the error is not made by us at Personalised Moments.

To request a refund or replacement please contact us within 30 days of receiving your order at and follow the below steps.

Request a Refund
To help us respond quickly, please try to include as much information as possible:

*If a photo is not included we may require you to return the product to us for inspection a returns label will be issued.
In the unlikelihood, that item’s personalisation has an error made by us a replacement or a full refund will be issued depending on your preference.

How long does my refund take?
If we receive all correct information and photographic evidence your refund will be processed within 48hrs. Refunds will be made back to the original payment method used to make your purchase. Refunds can take between 2-5 working days to appear in your original payment account once processed.

Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

Unreceived orders
If you have not received your item(s) and have taken into account lead times & delivery times, please contact your local sorting office even if you have not received a calling card please also check with neighbors to see if they received it on your behalf. If there is still no sign please contact us immediately. If your item(s) have not been returned to us, Royal Mail requires ten full working days from the day of dispatch to classify your item(s) as lost at which point a full refund or replacement will be given.

Privacy Policy
Here at personalised moments we are dedicated to protecting your data and ensure we comply with the Data Protection Act 1998/2018 and General Data Protection Regulations (GDPR).

1.How do we use your information?
Personalised Moments will not sell or disclose any personal data to any third party unless required to do so by law.

We will use your information to send you regular email newsletters,keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you are registering.

When a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.


Cookies are used to provide you as ‘the customer’ with the best possible experience whilst visiting our site. These cookies are small information files that are stored on your personal computer. For more information see our privacy and cookies page.

By using this website you are accepting the use of cookies. You can restrict or block cookies via your browser however we cannot guarantee your experience and the performance of this site.

3.Securing your personal information uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the internet. Our Customer Service Team has access to this information.

4.Credit Card Transactions 

Your card details are not recorded or stored in our database. They are encrypted and transferred securely to our payment service provider for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.

Use of the website
Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance and repair or reasons beyond our control.

1.Website Abuse
You must not misuse this website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which the website is stored or any server, computer or database connected to the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.

You agree not to use directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the Website is protected by or third party copyrights, trade marks,service marks, patents, or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way anyof these intellectual property rights.


The information contained on the Service is for general information purposes only.

The Company assumes no responsibility for errors or omissions in the contents of the Service.

In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice. This Disclaimer has been created with the help of the Disclaimer Generator.

The Company does not warrant that the Service is free of viruses or other harmful components.

External Links Disclaimer

The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.

Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Errors and Omissions Disclaimer

The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.

The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

Fair Use Disclaimer

The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.

The Company believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright law.

If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

Views Expressed Disclaimer

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.

Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.

No Responsibility Disclaimer

The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

“Use at Your Own Risk” Disclaimer

All information in the Service is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Contact Us

If you have any questions about this Disclaimer, You can contact Us