PLEASE NOTE – with social distancing & safe practices in factories & increased demand, please allow extra 2 days on dispatch

Important Service Update

With the UK currently in the middle of a second national lockdown, online shopping has now become the primary way of purchasing gifts and keepsakes for loved ones during this troubled time. We are therefore experiencing an unprecedented level of orders; which, looks to have no sign of slowing as we approach Christmas.

As such, in order to fully support our customers during this busy period, and to ensure we continue to achieve advised lead times, we have taken the decision to increase our standard lead time to 7 working days.

Our dedicated team are here working hard to ensure levels of quality of service are maintained, and we would also like to once again thank our delivery partners for continuing to operate and deliver customer orders in the usual timely and prompt fashion. In the main, service levels are continuing to be met, but we would also like to thank all our customers for showing patience with any delivery delays they may experience.

ALL PERSONALISED ITEMS REQUIRE PROCESSING TIMES: Delivery + Personalisation time = Your delivery time as shown below

PLEASE NOTE – with social distancing & safe practices in factories & increased demand, please allow extra 1 Day on dispatch

Also allow an extra day or 2 for Royal Mail to deliver your parcel safely! Thank you for understanding during the crisis


DELIVERIES ARE NOT MADE ON SUNDAYS OR BANK HOLIDAYS

​​Postage Charges

SERVICE based on RRP £1.00 - £9.99 £10.00-  £19.99 Over £20.00
Royal Mail 2nd (2-3 working days) £3.99 £3.99 £3.99
Royal Mail 1st (1-2 days if dispatched friday) £4.99 £4.99 £4.99
Tracked £6.95 £6.95 £5.95
​Express Royal Mail Special (Production Times always apply) £6.95 £6.95 £6.95

More than 1 item may incur an additional charge of £1 per item due to P&P and weight

Dispatched within 3-7 working day Cards, Chocolate Bars
Dispatched within 3-7 working days Engraved, Printed Items, Embroidered and Candles
Dispatched within 3-7 working days Ceramic, Printed Glass and Everything Else (Dice, Peter rabbit, snowman etc)

Please be advised this is a rough guide and certain items may take longer.
 
Once items have started production or have been personalised, we are unable to cancel and orders will stand.

Orders placed after 2pm will be processed the next day.

 
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text. - statement is correct unless stated on product that something is automatic. This includes emojis and em dash.
 
Some characters will cause errors within the text if not followed!

Certain items will be in capitals but this will be stated on the product.

Emojis or hearts cannot be used

*Accents that have been added will automatically 
change to standard lettering


ANY ORDERS THAT NEED THE PERSONALISATION CHANGED, PLEASE EMAIL BEFORE PRODUCTION HAS BEGUN - IF PRODUCTION HAS STARTED IT CANNOT BE AMENDED (PRODUCTION FOR URGENT ORDERS STARTS IMMEDIATLEY AND CANNOT BE AMENDED).


Although we endeavour to dispatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control and busier periods ie, Christmas and other annually celebrated occasions.

ALL ORDER SUBJECT TO PROCESSING TIMES REGARDLESS OF DELIVERY PICKED. 

Please note that although we endeavour to offer a next day delivery service "URGENT", this service is NOT GUARANTEED, as this be affected by unforeseen circumstances. We will do our absolute best, but please be aware that this cannot be guaranteed and we will not refund orders or delivery charges due to late deliveries. ORDERS MUST BE PLACED BEFORE 12PM FOR URGENT NEXT DAY DELIVERY

CHRISTMAS ADVENT CALENDARS  (unpersonalised) WILL BE SENT VIA TRACKED NEXT DAY DELIVERY

*All orders placed via Royal Mail Tracked (Next Day) Delivery before 12pm Monday-Thursday are delivered the next working day via either Royal Mail or a Courier. Orders received after Thursday 12PM  may not be delivered until the following Tuesday.

Orders are delivered Monday to Saturday inclusive.

ALL ORDER SUBJECT TO PROCESSING TIMES REGARDLESS OF DELIVERY PICKED

Please note: We will deliver to the billing/delivery address you supplied on your order. We cannot be held responsible if the address is incorrect and results in non-delivery. In these circumstances we will wait for the item to be returned back to us before we can re-send it out to you again at a corrected address (there is an additional postage charge for resending it out again).

Click here to follow the progress of any parcels with your tracking number if your order is being delivered by a trackable service - https://www.royalmail.com/track-your-item

Orders not Received

We request that we are notified within 10 working days of your dispatch email if an order has not been received. Unless we are notified within this timescale we are not obliged to issue a reprint for a missing parcel.

In all circumstances we will issue a reprint for any missing/delayed parcel after the 10 working days has elapsed as it may still arrive.

Please Note: Refunds will not be given against missing parcels, in all events we will issue an immediate reprint.

Once items have started production and been personalised, we are unable to cancel and orders will stand

Redelivery - If a parcel is returned to us undelivered we reserve the right to charge a £5 redelivery fee
Warning: please double check your personalisation as how it appears here will be how it appears on the product, including spacing and punctuation (unless stated different on the product page). Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text. - statement is correct unless stated on product that something is automatic

ANY ORDERS THAT NEED THE PERSONALISATION CHANGED, PLEASE EMAIL BEFORE PRODUCTION HAS BEGUN - IF PRODUCTION HAS STARTED IT CANNOT BE AMENDED (PRODUCTION FOR URGENT ORDERS STARTS IMMEDIATLEY AND CANNOT BE AMENDED).

ALL MAJOR PAYMENTS ARE ACCEPTED, INCLUDING, PAYPAL, VISA, MASTERCARD:
 
Pay with PayPalPay with VisaPay with MastercardPay with American ExpressPay with Maestro