PLEASE NOTE – with social distancing & safe practices in factories & increased demand, please allow extra 2 days on dispatch

Contact Us

Do not contact us unless your order is over 7 working days since ordering.

PLEASE NOTE – with social distancing & safe practices in factories & increased demand, please allow extra day on dispatch and delivery

As more and more orders are placed online due to Covid, allow Royal Mail extra time to deliver!

Important Service Update

With the UK currently in the middle of a second national lockdown, online shopping has now become the primary way of purchasing gifts and keepsakes for loved ones during this troubled time. We are therefore experiencing an unprecedented level of orders; which, looks to have no sign of slowing as we approach Christmas.

As such, in order to fully support our customers during this busy period, and to ensure we continue to achieve advised lead times, we have taken the decision to increase our standard lead time to 7 working days.

Our dedicated team are here working hard to ensure levels of quality of service are maintained, and we would also like to once again thank our delivery partners for continuing to operate and deliver customer orders in the usual timely and prompt fashion. In the main, service levels are continuing to be met, but we would also like to thank all our customers for showing patience with any delivery delays they may experience.

Thank you for understanding during the crisis. It really helps us out if you kindly wait for your order.

Email - orders@personalisedmoments.co.uk

Think your order is late? It's most likely on the way! Check again....
Please check https://www.personalisedmoments.co.uk/delivery--lead-times-22-w.asp for more details.

Most orders delivered within 3-7 working days - check your personalisation times.

Please allow 48 hours (working days) for a reply, this is mainly voice messages - we will do our best to solve any issue .

It is always quickest to email as we can respond within 24 hours.

Alternatively, use this contact form and we will get back to you as soon as possible.
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